Dear Mr Zuckerberg, I know you’ve had a lot of challenges lately, and I’m really sorry about that. Please know the last thing I want to do is add to the “drama” that must be your life… however, I feel compelled to tell you that your company’s policies SUCK!
Yes, I realise that I am but one, insignificant voice amongst your one billion plus subscribers, but it’s my voice and it must be heard.
I recently created a Facebook Group, titled “PMR/GCA – If you don’t laugh, you’ll cry.” The group was created for individuals who are afflicted with Polymyalgia Rheumatica (PMR) and/or Giant Cell Arteritis (GCA). These two linked, auto-immune, inflammatory conditions, primarily effect women over 50. You remember us, the throw away, worthless, invisible demographic that you don’t give a crap about!
The purpose of the group was to give people, who suffer from one/both of these illnesses, an outlet where they could go to socialise. Laugh. Cry. Vent. Just be. Sure, there are other Facebook sites out there, dedicated to these illnesses, but they tend to be rather serious and the conversations usually relate to the illnesses, side effects, treatments, etc.
Our Group was set up as a place people could go to LAUGH. A feel good place for us to poke fun at ourselves and at the same time vent and express our frustration and anger at having these overwhelming disease(s).
The Group hadn’t been up for very long and we had only about 180 members, when I received a vague and ambiguous message (on the Groups home page) that said, the Group had been “temporarily disabled,” because we had violated one or more of the six “Facebook Community Standards.”
I assumed (because I was not told) that we may have violated the “Intellectual Property,” standard, which relates Trademark and Copyright privileges. This was my assumption, because we certainly had not posted ANYTHING related to:
- Violence and Criminal Behaviour (Terrorist activity, human trafficking, regulated goods)
- Safety (Risk of physical harm or direct threats to public safety, including suicide
- Objectionable Content (Hate speech, violence, adult nudity, sexual activity
- Integrity and Authenticity (Misrepresentation and “False news”)
- Content-Related Requests (Underage accounts, Government requests for removal, legal guardian requests for removal)
Many of us in the Group are well over 50, we’re all sick, we have little to no social interaction with “real” human beings, except when we are on-line; and believe me, we’re pretty harmless.
We are not, by nature “Rule Breakers,” …well at least not many of us anyway, but we did post images of our pets, grandchildren, holidays and yes the occasional funny (perhaps copyrighted) images, meme, YouTube videos, TV/Movie clip, etc… Sorry.
Since you did not tell us which Standard(s) we violated, it was like finding the proverbial “needle in a haystack!” I (as the site Administrator ) spent over 5 hours cleaning up the site of what “I thought, might be,” the offending posts (all potentially related to copyright/trademark violations)
I requested that Facebook perform a “Review”of the site and reestablish our Group as soon as possible. You did that within just a few hours (which was very impressive, by the way); you “enabled” the Group and we were up and running again! Hooray!!!!
However, less than 4 days later (Big Brother was apparently watching!!!!) you, without any warning, disabled our Group again, only this time permanently!
The Group was just gone. It no longer existed… it was like we were never there! You “pulled the rug” out from under almost 200 “mature,” sick, angry, disappointed people, who were all left sitting around wondering what hell happened?
Dude, YOU were called out on Capitol Hill , they slapped YOUR hand because YOU allowed advertisements for regulated items such as opioids and you admitted that you allow “discussion” of topics such as the individual sale and trade of drugs, firearms, ammunition and more! Yet somehow clips that Granny’s posted of I Love Lucy (on the chocolate factory, assembly line) or that Homer Simpson meme, threw off your moral compass?
Again, I have no idea what post(s) violated the Community Standards this time, but the site had been cleaned up, members were told what was and was not acceptable, they were provided with URL’s to free image websites, and the Facebook Community Standards were shared. I even placed an “Announcement” on the Home Page advising members that if I believed they violated any one of the six standards, their post would be taken down immediately.
What’s done is done. You’ll probably never see this “Open Letter,” but I, for one, feel better for writing it!
Your company policies sucks.
You are obviously NOT a customer service/people oriented organisation, (I guess with over a billion subscribers you don’t have to give a damn, do you?)
And it seems you couldn’t care less about communicating with or educating your Users. …or at least the “older,” worthless, female ones, anyway.
Shame on YOU Mr Zuckerberg, shame on you!
Your mother must be very proud!